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PostPosted: Fri Apr 16, 2010 7:34 pm 

Joined: Sat Mar 28, 2009 11:48 pm
Posts: 44
Location: Saudi Arabia
Help please my license dongle key on Vijeo Citect 7.10 doesn't work on Windows Vista Ultimate 32bit it says license key mismatch. :( :(
I have Windows Vista Ultimate SP2 32bit.
So, this is not compatible with my OS?


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PostPosted: Fri Apr 16, 2010 8:20 pm 

Joined: Tue Aug 21, 2007 10:05 am
Posts: 793
(sbutton) this forum

• Vista Support - CitecSCADA now officially supports Microsoft’s Vista® (Service Pack 1). Due to security changes in Windows Vista, some modifications to the location of files have been made. These changes apply to all supported operating systems. See the Installation Guide for details of these changes.

3.2 Software
Version 7.10 has been tested to run on:

Windows Vista® with Service Pack 1 (32 Bit and 64 Bit)
Windows XP® with Service Pack 2 and Service Pack 3 - (32 Bit and 64 Bit)
Windows Server® 2003 with Service Pack 1 (32 Bit)
Windows Server® 2008 (32 Bit)


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PostPosted: Fri Apr 16, 2010 10:01 pm 
Site Admin

Joined: Wed Sep 06, 2006 3:03 pm
Posts: 971
Location: CIS
License Troubleshooting Guide

Image

1. General overview:

In CitectSCADA there are two types of dongle keys available one is the parallel port key and the other is the USB dongle key. The parallel port keys are old dongle keys and are not manufactured anymore unless requested by customer, the USB keys are the latest dongle keys and are handy to use and easy to plug and play. There are three types dongle keys available one for CitectSCADA, VijeoCitect and CitectFacilities. You won’t be able to run VijeoCitect software with a CitectSCADA license and vice versa. You will get a license version mismatch error "Product License Mismatch" when you start-up the runtime.

Image

The USB keys also come as Time stamped ones which runs for the time specified in the key for example 'Apr 2008 to Jun 2009'. The license will expire after this date and they need renew the license again to extend the time. These types of keys are usually given to CIP’s and System integrators who develop the customer projects.

Image

With the time stamped keys if you change the system time manually you will get an error message saying “The system cannot validate your license” and the only way to fix this issue is reinstall windows. It’s advisable not to change the system time when you are using time stamped keys.

2. Upgrade Issues:

People face lot of issues during their license upgrade. The first thing to make sure when you upgrade your license is you download the latest sentinel driver and ciusafe.

If you are using a parallel port dongle it is recommended to replace it with a USB dongle as USB is the latest ones and doesn’t have many issues during upgrade.

Once you have downloaded the latest sentinel driver and ciusafe you have to generate the authorization code by going into the http://www.citect.com website and going to Support --> Authcode Generator and typing in your license number. This Authorization code have to be pasted in the CiuSafe (Citect Explorer-->Help-->Citect Key Update) and click on Update key to upgrade the key. When you copy the Authorization code from the website make sure you don't have any whitespace or page breaks, the best way to do this is paste this in a notepad and copy again and paste it in the Ciusafe window.

3. Key not read in Ciusafe:

Make sure your parallel or USB port is working fine according to the key you are using. You can do this by going into My Computer Properties and going into Device manager. Try connecting it to another CitectSCADA computer if it works fine in the other computer then it’s your computer port problem please contact your IT support. If it doesn’t work in the other computer as well please try to update the Safenet Sentinel driver and Ciusafe from the http://www.citect.com website and if it still doesn't work contact your account manager to get a replacement dongle.

4. Key read in ciusafe but not recognised in runtime:

This depends on the type of computer you are using Desktop or Laptop the first section covers the desktop and the second section covers the laptops

A. Desktop

Double check the ports are working fine and goto your C:\Program Files\Common Files\SafeNet Sentinel\Sentinel System Driver and run the setupsysdriver.exe and when you click on the “Configure Driver” the screen should look like the one showing below

Image

If you are using 6.1 version of CitectSCADA please go into your windows registry by clicking on 'Start | Run', type in 'regedit' and click ok and navigate to following location and make sure you have right Dword value.

HKEY_LOCAL_MACHINE\SOFTWARE\Citect\Citect HMI/SCADA\6.10\OEM (Should be a DWORD)

The required values were

i. CitectSCADA (0xD341)
ii. Mitsubishi (0xD342)
iii. Nexa (0xD343)
iv. Vijeo (0xD361)

If you followed all of the above steps and still key is not recognised goto http://www.safenet-inc.com/support_and_ ... ivers.aspx and download the Medic software utility and make sure it recognises the key and there are no errors. If the medic doesn’t recognise the key then it could be the fault with the key try replacing the key. If the medic recognises the key and it’s the CitectSCADA runtime which doesn’t recognise the key then try reinstalling the software and make sure you have turned off the firewall, any antivirus software and also make sure you do not have any DEPs enabled.

B. Laptop

Please note that for a USB key to work you need to have the parallel port driver (even though its a USB key) in the system so in some laptops like Dell parallel port is present only in the docking station and it will not have a parallel port if the laptop is undocked. You can check this by going into the Device manager and looking under the Ports section, you will notice that ECP Printer Port is missing if the Laptop is undocked.

If the laptop is docked and if it doesn’t recognise the key you can follow the troubleshooting steps given above for a Desktop.

If the laptop is undocked and you do not have the parallel port driver in your device manager then follow the steps given below.

1) Undock the Laptop if it’s docked.
2) Download and Run SSDCleanup.exe from the link http://www.safenet-inc.com/support/tech/sentinel.asp which also removes the CitectSCADA software.
3) Reinstall Sentinel Protection Installer software probably the latest downloaded from the Sentinel website.
4) Restart your computer.
5) Attach USB SafeNet Sentinel key.
6) Run SuperProMedic.exe, The Advanced Medic tool can be downloaded from the Sentinel website. This is to check if the driver is properly installed.
7) Make sure the Medic recognizes the key and there are no errors.
8) Install CitectSCADA whichever version you were running.
9) Run Citect Explorer and goto Help-->Citect Key Update. Make sure the key is recognised in the ciusafe.
10) Start up runtime and it should recognise the Sentinel Key.

(c) from Citect knowledge base


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PostPosted: Fri Apr 16, 2010 10:28 pm 

Joined: Sat Mar 28, 2009 11:48 pm
Posts: 44
Location: Saudi Arabia
My dongle key works fine on my desktop or laptop with an OS of Windows XP SP2 and Vijeo Citect 7.10 installed. But on my laptop with an OS of Vista Ultimate SP2 32bit he says in runtime Product License Mismatch but the keys I can be able to see in CiuSafe.


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PostPosted: Fri Apr 16, 2010 11:59 pm 

Joined: Mon Nov 12, 2007 3:10 pm
Posts: 198
Dear Schtiel

Thank you very much ,

do you know how we can modify the existing citectScada license so that it can work for citecfacilities?


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PostPosted: Sat Apr 17, 2010 12:59 pm 
Site Admin

Joined: Wed Sep 06, 2006 3:03 pm
Posts: 971
Location: CIS
macroms wrote:
My dongle key works fine on my desktop or laptop with an OS of Windows XP SP2 and Vijeo Citect 7.10 installed. But on my laptop with an OS of Vista Ultimate SP2 32bit he says in runtime Product License Mismatch but the keys I can be able to see in CiuSafe.

So it looks like Vista SP2 compatibility problem... Try to run this script, it was uploaded at Citect forum to fix another Vista SP2 compatibility problem. May be it will help in your case as well.

mech962784 wrote:
do you know how we can modify the existing citectScada license so that it can work for citecfacilities?

No, I don't have such information...


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PostPosted: Sat Apr 17, 2010 9:24 pm 

Joined: Sat Mar 28, 2009 11:48 pm
Posts: 44
Location: Saudi Arabia
Still have a problem and I don't know how to used that script. :( :( :(


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PostPosted: Sat Apr 17, 2010 10:37 pm 
Site Admin

Joined: Wed Sep 06, 2006 3:03 pm
Posts: 971
Location: CIS
macroms wrote:
Still have a problem and I don't know how to used that script. :( :( :(

Just double click on it. If it does not help, I think you should contact Citect support.


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PostPosted: Sat Apr 17, 2010 10:51 pm 

Joined: Sat Mar 28, 2009 11:48 pm
Posts: 44
Location: Saudi Arabia
Ok thanks I double click on it but it doesn't help same problem..Thanks


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PostPosted: Mon Apr 26, 2010 11:56 am 

Joined: Mon Apr 26, 2010 11:48 am
Posts: 1
You should definitely contact support on the dongle issue in Vista. As long as the port is working, it should be seen. What does CiUSAFE report?

Regarding re-using a CitectSCADA licence for CitectFacilities - that is not possible without reprogramming the dongle (for a fee!). Contact your friendly sales person.

Regards...

David Heath
Senior Instructional Designer
Schneider Electric (nee Citect)


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PostPosted: Sat Sep 18, 2010 3:48 pm 

Joined: Sat Sep 18, 2010 3:39 pm
Posts: 1
can i run vijeo citect without hardware key?
is there any kind of crack or patch to do this?


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PostPosted: Sat Oct 02, 2010 3:30 pm 

Joined: Mon Aug 17, 2009 7:04 pm
Posts: 2
I have the crack of Citect V7.10r1,V7.10r2 But I don't have the crack of Citect V7.0
what the version you want? but I didn't try it on vista


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PostPosted: Fri Oct 15, 2010 2:07 pm 

Joined: Mon Mar 01, 2010 10:29 pm
Posts: 10
Can someone link/sende me cracks for citect 7 7.1 7.2?

/L


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PostPosted: Sat Dec 18, 2010 10:50 pm 

Joined: Sat Nov 20, 2010 12:40 am
Posts: 3
Loner wrote:
Can someone link/sende me cracks for citect 7 7.1 7.2?

/L


I need the cr@ck of citect 7.10 r1

Can sombody help me out?


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PostPosted: Sun Jan 30, 2011 4:04 pm 

Joined: Sat Nov 20, 2010 12:40 am
Posts: 3
Someone??


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PostPosted: Thu Aug 04, 2011 4:39 pm 

Joined: Wed Aug 27, 2008 4:04 pm
Posts: 7
Location: India
i have citect 7.2 full
http://www.megaupload.com/?d=1URV0LW9


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PostPosted: Sun Nov 06, 2011 1:16 am 

Joined: Mon Oct 31, 2011 3:25 pm
Posts: 20
need key for Citect 7.2 SP2
need ( key ) for Citect 7.1 SP3 or Citect 7.1 SP4
Quote:
а для Citect 7.2 SP2 , 7.1 SP3 , 7.1 SP4 есть ???
оч надо :(


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PostPosted: Sat Nov 26, 2011 6:16 pm 

Joined: Mon Oct 31, 2011 3:25 pm
Posts: 20
urgently need a crack for Citect 7.20 SP2.

One that is on the site, it is for Citect 7.20 SP1


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PostPosted: Sun Jan 08, 2012 10:18 am 

Joined: Sun Mar 15, 2009 11:06 am
Posts: 119
Location: Europe
Hi every body,

Does anyone have client.dll for Vijeo Citect ver. 7.2 SP2 or SP3 ?
Also i need crack for networkd Vijeo Citect, anyone has it?
Please share them.

Thanks


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PostPosted: Sun Jan 08, 2012 10:21 am 

Joined: Tue Aug 21, 2007 10:05 am
Posts: 793
there is no working key


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PostPosted: Fri Feb 03, 2012 11:15 am 

Joined: Mon Oct 31, 2011 3:25 pm
Posts: 20
[quote="af.naderi"]Hi every body,

Does anyone have client.dll for Vijeo Citect ver. 7.2 SP2 or SP3 ?
Also i need crack for networkd Vijeo Citect, anyone has it?
Please share them.

Hi
for af.naderi.
for Vijeo Citect ver. 7.2 SP2 is Multikey on the site
Install it with SP2 can be installed and SP3, it works well


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PostPosted: Sun Jul 15, 2012 11:58 pm 

Joined: Sun Mar 15, 2009 11:06 am
Posts: 119
Location: Europe
Hi
for ya_kv,

I still have problem with Multikey. please visit viewtopic.php?f=14&t=17762
I appreciate your help.


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PostPosted: Tue Sep 18, 2012 3:39 pm 

Joined: Sat Nov 20, 2010 12:40 am
Posts: 3
Does anyone have a cracked client.dll for citect 7.10 sp3 ?

or sp4

thanks


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